Management & Consulting Hammonton

Emergency Preparedness Partnerships

Management & Consulting Hammonton
Emergency planning for utility companies

Address
552 N. First Rd., Suite 102
Place
Hammonton, NJ   08037 
Landline
(609) 704-0266
E-Mail
Eunger@EmergencyPreparednessPartnerships.com
Twitter
@EPP_Team
Facebook
pages/Emergency-Preparedness-Partnerships/18634366
Video
www.youtube.com
Website
emergencypreparednesspartnerships.com

Description

With more than 200 years combined experience in utility emergency planning, emergency management, engineering, construction, security, communications and law enforcement, Emergency Preparedness Partnerships can help you prepare for natural or man-made disasters. Our goal is to help you deal with these incidents efficiently, cost effectively, with minimum risk, and with a high regard for the potential impact on your employees, your facilities and your clients.

Keywords Emergency preparedness, Emergency planning, Outage management, Utility response, Utility consulting, Electric utility consultant, Disaster planning, Emergency restoration training, Electricity restoration.

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  • Eileen Unger

    President & CEO

    Eileen Unger has more than 32 years experience in the engineering, construction and utility industries. As president of EPP, Eileen provides not only the leadership and strategic direction for the company, but also uses her expertise in project management, emergency preparedness process analyzation and practical plan development for client projects. Prior to co-founding EPP, Eileen worked in a variety of capacities with Conectiv, Bechtel Construction Co. at the Hope Creek Nuclear Generating Station; and United Engineers and Constructors. Eileen has a B.S. in Civil Engineering from Rutgers University’s College of Engineering, and an M.S. in Engineering Management from the New Jersey Institute of Technology. While she was with Conectiv Solutions, a non-regulated subsidiary of Conectiv, she was responsible for conducting and developing the company’s Y2K vulnerability analysis and preparedness plan – ensuring that both systems and business processes would be uninterrupted. Eileen oversaw the development of Standard Operating Procedures, and documented business processes. She acted as an observer and evaluator during company-wide exercises, and had responsibility for the development and maintenance of the regional emergency operations plan which comprised over 500,000 customers. She managed the communication and coordination between company personnel and the municipalities within the eight-county region, and was accountable for the deployment of personnel to county Offices of Emergency Management during critical events. Eileen was also a representative to the corporate restoration center. Prior to joining Atlantic Electric/Conectiv, Eileen worked for Bechtel Construction Co. at the Hope Creek Nuclear Generating Station where she designed emergency response simulations, developed standard operating procedures and handled planning and scheduling. Prior to that, she worked for United Engineers and Constructors at a chemical plant undergoing an extensive renovation. Eileen has a B.S. in Civil Engineering from Rutgers University – College of Engineering, and an M.S. in Engineering Management from New Jersey Institute of Technology. She is a licensed professional engineer in the state of New Jersey and is the Executive Director of the New Jersey Emergency Preparedness Association. She is the President of the National Association of Women Business Owners, South Jersey Chapter. She is on the Municipal Utilities Advisory Board in the Town of Hammonton, NJ, and is active in the American Society for Industrial Security, New Jersey Utilities Association, Network of Women in Computer Technology, the Contingency Planning Exchange and the Chamber of Commerce of Southern New Jersey. She was also appointed to the New Jersey State Industrial Safety Committee and the Board of Directors of the Jersey Shore Partnership. Recognized in 2006 as one of three national recipients of the prestigious Wells Fargo and National Association of Women Business Owners’ Trailblazer Award, Eileen was recently selected as one of ten outstanding women in business for 2007 by South Jersey Magazine. Eileen was also awarded one of the 25 Women of Influence by the Philadelphia Business Journal and one New Jersey’s Best 50 Women in Business by NJBiz. Previous recognitions include being a 2005 Enterprising Women of the Year Award Finalist, 2004 Woman of Influence named by NJBIZ magazine, and one of the 24 People to Watch in 2004 by South Jersey Magazine.

    Link: Eileen Unger

  • Michael K. Caffrey

    COO

    Mike Caffrey has more than 43 years experience in the utility industry. His area of specialization for EPP includes managing response and restoration events, conducting physical security assessments and planning for critical infrastructure protection. Prior to joining EPP, Mike spent 37 years with Atlantic Electric, Conectiv, and Pepco Holdings Inc., a Fortune 500 electric and gas utility now based in Washington, D.C. There he had managerial responsibility for Emergency Preparedness, Restoration, Fleet Services, Operations, Labor Relations and Project Management. Mike was the Manager of Emergency Preparedness for PHI, with the responsibility for over 1 million electric and 115,000 gas customers in Delaware, Maryland, New Jersey and Virginia. His responsibilities included overseeing the safe and efficient restoration of PHI’s customers in times of emergencies, liaison with state and local emergency management agencies, and he was the lead for Edison Electric Institute (EEI), Mid-Atlantic Mutual Assistance (MAMA) and Southeastern Electric Exchange (SEE) mutual assistance groups. Mike has functioned as the Operations and Security Lead to the NJBPU Electric and Gas Working Group. He was also responsible for the development and maintenance of a corporate crisis management, emergency preparedness, restoration and security plans and processes. Mike has been a presenter at numerous organizations and conferences: New Jersey Emergency Preparedness Conference, MAMA, SEE, EEI, New York Mutual Assistance Group (NYMAP), Western Energy Institute (WEI), State of Maryland, State of Delaware, and the State of New Jersey. He has also consulted with other private corporations that were in the process of developing their own emergency preparedness processes and plans. Mike has attended a wide variety of emergency management seminars: Incident Command, Managing an Emergency Management Center, and has attended courses at the National Emergency Training Center in Emmitsburg, Maryland. He is a certified Hurricane planner. He also has a Degree in Business from Atlantic Community College and Thomas Edison College. Mike is also the Vice President of the New Jersey Emergency Management Association and is on the Board of Directors of the Atlantic/Cumberland Red Cross.

    Link: Michael K. Caffrey

  • Richard L. Hobson, Sr.

    Business Consultant

    Richard Hobson has over 40 years of experience in the utility industry. Prior to working with EPP, Richard worked for Baltimore Gas and Electric, a Fortune 500 electric and gas utility based in Baltimore, MD. He joined BGE in December 1970 as a meter reader and worked as a drafter and a computer programmer until completing his studies in engineering. From 1981 to 2000 he served in various engineering and leadership capacities in energy engineering and conservation research project management. From November 2000 until his retirement in June 2011 he was responsible for all aspects associated with the design, planning and implementation of storm restoration, emergency response preparedness, plans, drills and training. Richard joined the Electric Distribution area of BGE in November 2000. His assignment in Electric Distribution was to document the newly developed Severe-Impact Storm (SIS) Plan. The plan was a collection of more than 20 separate plan documents with hundreds of checklists and job descriptions. Richard pulled this collection of documents together into one common framework and posted the entire plan on the Corporate Intranet. He moved all the Emergency Response Plan parts into the newly created BGE Storm Center SharePoint site. This plan was enhanced and updated following every drill and every major storm. This site today houses all material for responding to General Storms and Severe-Impact Storms. In addition, this site houses all emergency response training material (references, slide shows, videos, etc.) and all drill material. This site is maintained real-time and is updated as changes are needed. During Richard’s 10 years in the organization, his group took on the responsibility to update and maintain the General Storm procedures as well. These documents, like the SIS Plan were completely rewritten, reformatted and posted on the BGE SharePoint site. His group was also responsible for storm/emergency response training. The group wrote the training material and provided training classes for all major job functions for emergency response. As BGE acquired a new Outage Management System in 2003 and a new Mobile Dispatch System in 2004 training of these systems was also incorporated in the training programs. General Storm training was conducted during March – June each year and Severe-Impact storm training was conducted in the July – September timeframes. Classes included: Introduction of Storms, Storm Center and Regional Command Center Management, Outage Management System Basics, Mobile Dispatch System Basics, and a host of other job specific functional / hands-on classes. This also included training for all storm related computer applications (Outage Management System, Mobile Dispatch System and Mobile Data Terminals), storm leadership positions (Storm Director, Field Operations Director, etc.), storm center support functions (OMS Analyst, Mobilization Coordinators, Loop and Patrol Dispatchers) and the field positions of Patroller and Public Safety Standby. Other more unique positions specific to severe storms are also part of that list. Early in 2003 training consisted of slide presentations and limited hands-on training of the computer applications. As technologies improved, so did the methods of training. Prior to his retirement, Richard had converted many of the training modules to interactive computer based training modules with online testing to verify the student’s understanding of the material. Richard was the single point-of-contact for all mutual assistance activities and requests for BGE during his tenure. He was part of the Mid-Atlantic Mutual Assistance (MAMA) group which was formed in 2000 and was instrumental in helping the group develop its mutual assistance agreement and guiding principles. He was also a member of the Southeastern Electric Exchange (SEE) Mutual Assistance Committee and was part of the team that wrote its Mutual Assistance Agreement and Guiding Principles. In addition he was part of the Edison Electric Institute Mutual Assistance Committee and assisted the writing of its recent Guiding Principles in 2006. It was the practice of the mutual assistance groups that any utility that felt it was in danger of significant damage due to storms would request mutual assistance conference calls to discuss the availability of resources and how each was being or would be impacted. From 2003 until June 2010 Mr. Hobson participated in dozens and dozens of mutual assistance conference calls he had either initiated or had been initiated by another requesting company.

  • Matthew M. Custer

    Business Consultant

    Matt Custer has more than 38 years experience in the communications and utility fields. His primary role in EPP is to use best practices to facilitate, coordinate and manage internal and external communications during an emergency. He also serves as a process improvement expert, to identify, analyze and improve organizational processes as they relate to emergency preparedness. Prior to co-founding Emergency Preparedness Partnerships, Matt spent 23 years in the electric utility business successfully planning for and managing a variety of business crises and emergencies. He worked for Conectiv, a Fortune 500 electric and gas utility based in Wilmington, Delaware. Matt is also a process improvement facilitator for Maritz Learning, part of Maritz, Inc., an international firm specializing in marketing research and performance improvement. As manager of public relations, he led the development of corporate communications resources and processes to restore the company’s credibility after the energy crises of the 1970’s. He established new methods and procedures to more successfully meet both internal and external communications needs during severe storms and outages. And he was responsible for coordinating the company’s communications responsibilities during nuclear emergency exercises. Matt has also assisted with writing emergency scenarios, administering emergency operations exercises and providing observation/evaluation feedback. Matt was later called upon to help Conectiv Energy meet a critical process re-engineering challenge, and served with Conectiv’s customer service unit as a special representative during a public relations crisis caused by the release of erroneous electric and gas bills to thousands of customers. Prior to joining Atlantic Electric/Conectiv, Matt was the Director of Public Relations for the American Lung Association where he worked with multiple state and city agencies to design and implement the first multi-state air quality index reporting system in the Northeast. Matt has a B.A. from West Chester University, PA and an M.A. in Public Communications from Syracuse University. He has been an adjunct professor at the Richard Stockton College of NJ and a special instructor for the Rutgers University Continuing Education Department. He is active in the New Jersey Emergency Preparedness Association, American Society for Industrial Security, the New Jersey Utilities Association, and the American Society for Quality and the International Association of Facilitators.

    Link: Matthew M. Custer

  • Michael M. D’Auria

    Business Consultant

    Michael D’ Auria has 38 years experience in the electric and gas utility industry. His area of specialization for EPP includes managing response and restoration events, conducting physical security assessments and planning for critical infrastructure protection. Prior to joining EPP, Mike spent his career with Orange and Rockland Utilities, a subsidiary of Con Edison. There he had managerial responsibility for Systems Distribution and Restoration and Emergency Preparedness. Mike developed and maintained effective and comprehensive security, energy and corporate operating response and recovery plans and ensured full integration of the plans throughout the Company. He also led the company’s Y2K initiative. Mike established and maintained effective liaisons with municipal emergency preparedness officials, law enforcement agencies, emergency services providers, utility mutual aid coordinators, and elected as well as appointed municipal officials. He developed, facilitated and coordinated corporate and functional area drills and exercises. Mike created, maintained and analyzed work and manpower planning models for staffing of critical incidents; tracked and audited incident expenditures; researched and analyzed significant expenses and variances attendant with emergency preparedness and response. Mike acted as the Incident Commander under ICS protocols and supervised incident response and recovery operations during major events. Immediately following the September 11, 2001 attacks, Mike undertook a major role in the company’s security and counter terrorism initiative. He developed and implemented a comprehensive vulnerability study of the corporation’s assets and put in place business continuity and response plans for each. He also created a corporate departmental relocation plan. Mike developed a Corporate Threat Alert Matrix that identified individual department’s response to each of the five national alert levels. Mike has received certification as an Incident Command Trainer from the New York State Emergency Management Office (NYSEMO) and the Federal Emergency Management Agency (FEMA) Emergency Management Institute (EMI). He also is certified by FEMA and EMI in the following: Emergency Management Principals, Emergency Program Manager Position, Emergency Planning, Effective Emergency Response Communications, Decision Making & Problem Solving, Leadership & Influence, Developing and Managing Volunteers, and Exercise Design. Mike was an active participant in the following organizations: New York State Public Service Commission Office of Counter Terrorism Task Force; New Jersey State Utilities Terrorism Working Group; Pennsylvania State Office of Counter Terrorism Task Force; New York’s Zone 4, Private Sector Security Task Force; Passaic County New Jersey Terrorist Task Force; Nuclear Regulatory Committee Terrorist Committee; Edison Electric Institute (EEI) Security Working Group; Sullivan County Disaster Assessment Team; Rockland County Emergency Response Team; Indian Point Emergency Response Team; New Jersey Emergency Preparedness Conference Training Committee; New York Mutual Assistance Committee; Mid Atlantic Mutual Assistance Committee; New England Mutual Assistance Committee.

    Link: Michael M. D’Auria

  • Thomas W. Langley, P.E.

    Business Consultant

    Tom Langley has more than 40 years experience in the utility industry, which includes more than 20 years as a corporate director or manager. His expertise for EPP includes analyzing and developing emergency plans from an overall strategic perspective, as well as managing field restoration events, process improvement and change management. Prior to joining EPP, Tom worked for Atlantic Electric, Conectiv, and Pepco Holdings Inc., a Fortune 500 electric and gas utility now based in Washington, D.C. There he had Corporate Director responsibility for Electric System Operations, System Planning, Engineering, Field Operations, Emergency Preparedness, Business Process Improvement, Business Renewal, and Change Management. Management experience includes Regulatory, Marketing, Information Technology and Customer Service. Tom successfully initiated an Emergency Preparedness training and drill program to prepare leadership and employees for crisis events, and he led Corporate System Operations through multiple crisis / storm events, including hurricanes, ice storms, and emergency load reductions. Tom led the team that was responsible for preparing the organization and individuals for a new enterprise wide business system (SAP and Work Management), and he directed cross functional teams that successfully delivered business process improvements valued at over $7 million in one year. He managed more than 400 engineers, union line personnel, and customer service representatives responsible for the design, construction and maintenance of the electric system in southern New Jersey, which comprises over half a million customers. Tom was responsible for the creation of a Marketing Department that contributed over $1 million in revenue in less than 3 years. That department included Market Research, a Major Accounts Sales Team and a Residential / Builder Sales Team. He was instrumental in the development and execution of a New Market Conference that showcased Southern New Jersey businesses and economic development opportunities; over 300 people attended from 5 countries. Tom presented extensive testimonies in company rate cases. During the merger of Atlantic Electric and Delmarva Power, which formed Conectiv, Tom successfully integrated multiple departments. He also initiated Conectiv’s business renewal process of vision, technologies and long range planning. Tom has a B.S. in Mechanical Engineering from Villanova University, and has done graduate studies at Duke University, University of Michigan, University of Idaho and Drexel University. He is a licensed professional engineer in the state of New Jersey, and was a member of the PJM Operating Committee and the EEI Rate Research Committee. Tom is a member of the American Society of Mechanical Engineers, and is an active volunteer with Special Olympics, Meals on Wheels, and Junior Achievement. Tom has served on the Executive Boards of the American Heart Association, Boy Scouts and the YMCA. He was also a youth sports coach and judge at the Science Olympiad.

    Link: Thomas W. Langley, P.E.

  • Alan K. Kappauf

    Marketing Director

    Alan Kappauf has more than 20 years of progressive strategic marketing and business development experience in the utility and financial services industries. He has also successfully developed, launched and sold several successful entrepreneurial ventures. For EPP, Alan manages all aspects of marketing – including online strategy, social media activity, and content marketing – as well as web design, surveys, analytics, market research, competitive intelligence, and brand compliance. Prior to EPP, Alan worked in various capacities within the electric, gas and water utility sectors. His diverse background includes marketing and competitive intelligence roles at Conectiv, a Fortune 500 electric and gas utility based in Wilmington, Delaware, as well as business development and new product development roles at American Water, the largest publically-traded water and wastewater company in the U.S. While at Conectiv, Alan developed, launched and managed the competitive intelligence function to facilitate the company’s entrance into newly-deregulated markets. In Pennsylvania alone, his efforts directly contributed to the attainment of the 4th largest market share out of 70 energy suppliers at the end of the first year of deregulation. At American Water, as part of the market-based business, Alan helped form partnerships with gas and electric utilities, water utilities, and municipalities, and also successfully identified, developed and launched 5 new products generating millions of dollars in incremental annual revenue. Alan has also been a successful entrepreneur, having created, nurtured, and sold multiple business ventures in niches such as business card printing, e-commerce, training services, and online marketing. Earlier in his career, Alan spent 8 years at Chase Bank in roles of increasing responsibility. These roles included managing the competitive intelligence function for the credit card business, managing the product development function for the online banking business, and serving as relationship manager for a portfolio of affinity credit card partnerships. Alan has a B.A. in Marketing and Management from Kutztown University, and an M.B.A in Marketing from the University of Delaware. He has earned his Stage Gate certification from Innovation Framework Technologies, took advanced-level courses in SEO and online advertising from Marketer’s Braintrust, and successfully progressed though the Acclivus Consultative Sales Training Curriculum. He has also received Six Sigma Yellow Belt certification from American Water.

    Link: Alan K. Kappauf

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Management & Consulting
(609)704-0266 (609)-704-0266 +16097040266

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